1. Introduction
These Terms and Conditions ("Terms") govern the relationship between surewim ("the Company", "we", "us", or "our") and any individual ("Player", "you", or "your") who accesses, registers, or uses the surewim platform accessible at https://surewim.cam and any associated mobile-optimised versions thereof.
By creating an account, depositing funds, or placing any wager on the surewim platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated by reference into these Terms.
If you do not agree to any part of these Terms, you must not access or use the surewim platform. surewim reserves the right to amend these Terms at any time. Continued use of the platform following any amendment constitutes acceptance of the revised Terms.
Important Notice for Malaysian Players: Online gambling is subject to applicable laws in Malaysia. By registering with surewim, you confirm that you have satisfied yourself as to the legality of your participation under the laws applicable in your place of residence. surewim operates under an international gaming licence and does not hold any licence issued by Malaysian domestic authorities.
2. Definitions
In these Terms, the following definitions apply unless the context requires otherwise:
The personal gaming account registered and maintained by a Player on the surewim platform, used to access games, place wagers, deposit funds, and process withdrawals.
Any promotional credit, free bet, free spin, cashback, reload offer, or other incentive awarded to a Player by surewim, subject to applicable bonus terms including wagering requirements and expiry windows.
The identity and age verification process required by surewim prior to the processing of any withdrawal. KYC documentation includes but is not limited to a copy of the Player's Malaysian Identity Card (MyKad), passport, or other government-issued identification.
The surewim website at https://surewim.cam, including all associated sub-pages, mobile interfaces, and gaming environments accessible through that domain.
The total aggregate betting amount a Player must complete using bonus funds or winnings derived from bonus funds before a withdrawal may be requested. Expressed as a multiplier (e.g., x10, x15, x20) applied to the bonus amount.
Malaysian Ringgit — the primary transactional currency on the surewim platform for Malaysian Players.
3. Account Eligibility
To register and maintain an Account on the surewim platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis thereafter:
- You are at least 21 years of age. surewim strictly enforces this minimum age requirement and will verify age as part of the KYC process.
- You are accessing and using the Platform on your own behalf, not on behalf of any third party.
- You are not a current employee, contractor, director, agent, or immediate family member of any employee of surewim or any of its affiliated entities.
- You have not previously been excluded or permanently banned from the surewim platform or any associated platform operated by the Company.
- You are not located in a jurisdiction in which online gambling is explicitly prohibited by applicable law.
- You are acting in good faith and are not using the Platform for any unlawful purpose.
Age Verification: Providing false information regarding your age or identity during registration is a serious breach of these Terms and may result in permanent account closure, forfeiture of all balances, and referral to relevant law enforcement authorities. surewim takes its obligations to prevent underage gambling with the utmost seriousness.
4. Registration & KYC Verification
Each Player is permitted to hold only one (1) Account on the surewim platform. The creation of multiple accounts — whether under the same or different identities — is strictly prohibited and constitutes grounds for immediate suspension and closure of all associated accounts, as well as forfeiture of any accumulated balances.
surewim reserves the right to request identity verification documentation at any time. KYC verification is mandatory before any withdrawal is processed. Players will be required to submit:
- A clear copy of a valid government-issued photo identification document (Malaysian MyKad, passport, or equivalent);
- Proof of ownership of the payment method used for deposits (e.g., screenshot of the relevant DuitNow, FPX, or e-wallet account showing your registered name and account number);
- In certain circumstances, a recent utility bill or bank statement confirming your residential address;
- A selfie photograph holding your identity document, if requested by our compliance team.
surewim processes KYC documentation in accordance with its Privacy Policy. KYC documents are retained only for as long as required under applicable regulatory obligations.
5. Terms of Use
By accessing the surewim Platform, you agree to use it solely for lawful personal entertainment purposes. You agree that you will at all times:
- Maintain the confidentiality of your Account credentials and not share your username or password with any third party;
- Immediately notify surewim customer support via live chat if you suspect any unauthorised access to your Account;
- Ensure that any information you provide to surewim — including during registration, KYC, and payment processing — is accurate, complete, and current;
- Comply with all applicable laws and regulations relevant to your use of the Platform;
- Accept that gambling involves financial risk, and that you are solely responsible for all wagers placed and decisions made on the Platform;
- Not access the Platform using automated tools, bots, scrapers, or any software not expressly authorised by surewim.
surewim provides the Platform on an "as is" and "as available" basis. While we target 99.9% platform uptime, we do not guarantee uninterrupted access and accept no liability for losses arising from temporary platform unavailability, including during live betting periods.
6. Prohibited Conduct
The following activities are strictly prohibited on the surewim Platform. Engaging in any of the following will result in immediate account suspension, permanent closure, forfeiture of all balances, and may result in referral to relevant law enforcement or regulatory authorities:
- Fraud and Misrepresentation: Providing false, misleading, or incomplete information at any stage of registration, KYC, or payment processing.
- Money Laundering: Using the Platform to deposit, transfer, or withdraw funds for the purposes of laundering the proceeds of criminal activity. surewim complies with applicable anti-money laundering ("AML") obligations and will report suspicious transactions.
- Bonus Abuse: Creating multiple accounts, using third-party funds, or employing systematic strategies designed to exploit bonus terms without genuine gambling intent.
- Collusion: Cooperating with other players to gain an unfair advantage in poker, live dealer, or any other multi-player environment on the Platform.
- Automated Betting Tools: Using software, bots, macros, or any automated system to place bets, collect data, or interact with the Platform in a non-human manner.
- Unauthorised Access: Attempting to access another Player's Account, reverse-engineer the Platform's software, or interfere with the Platform's security measures.
- Chargebacks: Initiating fraudulent payment disputes or chargebacks in connection with deposits made to your surewim Account.
7. Bonuses & Promotions
All bonus offers, promotions, and loyalty rewards made available through the surewim Platform are subject to the following general terms, as well as any specific terms published alongside each individual offer:
Unless otherwise stated, all bonuses are subject to a wagering requirement before any withdrawal of bonus-derived winnings may be requested. The applicable multiplier will be stated in the individual promotion's terms. For example, a x15 wagering requirement applied to a RM100 bonus requires the Player to place a total of RM1,500 in qualifying bets before withdrawal eligibility is activated.
Different game categories contribute to wagering requirements at different rates. Slot games typically contribute 100%; live casino table games (Baccarat, Blackjack, Roulette) typically contribute 10%–20%; sports betting contributions vary by market and are specified in the individual bonus terms. Games may be excluded from contribution entirely.
While a bonus is active and the wagering requirement has not yet been met, the maximum permitted single bet or spin is MYR 300 unless explicitly stated otherwise in the individual bonus terms. Bets exceeding this limit may result in the forfeiture of the bonus and associated winnings.
All bonuses expire within the time window specified in the individual promotion terms (typically 7, 14, or 30 calendar days from the date of credit). Unclaimed or unlocked bonus amounts will be forfeited automatically upon expiry.
Certain bonus types carry a maximum cash-out limit, which caps the amount of bonus-derived winnings that may be withdrawn regardless of the total amount won. The applicable cap, where relevant, will be stated in the promotion terms.
surewim reserves the right to void any bonus and associated winnings, and to close any Account, where there is reasonable evidence that a Player has engaged in systematic bonus abuse, including but not limited to: low-risk hedging strategies, use of bonus funds on excluded games, or exploitation of promotions through coordinated multi-account activity.
8. Deposits & Withdrawals
surewim supports deposits and withdrawals in Malaysian Ringgit (MYR) via the following payment methods: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, Bitcoin (BTC), and USDT.
The minimum deposit amount is RM30, unless a specific promotion requires a higher minimum deposit to activate a bonus. There is no maximum deposit limit, subject to the limits imposed by your payment provider and any surewim compliance thresholds.
Deposits via DuitNow, FPX, and e-wallet channels (Touch 'n Go, Boost, GrabPay) are credited to your surewim Account in real time or within a few seconds. Cryptocurrency deposits are credited after the required number of network confirmations have been received. surewim accepts no liability for delays caused by third-party payment processors or banking systems.
Withdrawal requests are subject to successful completion of KYC verification. The minimum withdrawal amount is RM50. The maximum single withdrawal amount and any daily withdrawal limits applicable to your Account tier are available from our support team. The Company reserves the right to request additional documentation for large or unusual withdrawal requests.
surewim targets processing of verified withdrawal requests within 15 minutes for bank transfers (Maybank, CIMB, Public Bank, Hong Leong) and within 30 minutes for e-wallet withdrawals (Touch 'n Go, Boost, GrabPay). First-time withdrawals from newly verified accounts may take up to 24 hours. Processing times may be extended during peak periods or where additional compliance checks are required.
For anti-money-laundering compliance purposes, withdrawals must generally be made to the same payment method and account used for the corresponding deposit. surewim reserves the right to decline withdrawal requests to payment methods that differ from those used to fund the Account.
9. Betting & Gaming Rules
All bets placed on the surewim Platform are subject to the specific rules applicable to the relevant game or market. Players are responsible for familiarising themselves with applicable rules before wagering.
- Bets accepted by the Platform are final and binding, subject to these Terms. surewim reserves the right to void bets in cases of manifest error in odds or payouts, system malfunction, or evidence of fraudulent activity.
- In sports betting, where an event is abandoned, postponed, or decided by walkover, bets will be settled in accordance with the specific market rules published for that event.
- surewim uses RNG (Random Number Generator) certified game engines for all virtual games. RNG certification ensures outcomes are genuinely random and not subject to manipulation by surewim or any third party.
- Live dealer games are governed by the physical rules of each respective table game. In cases of dealer error or technical failure during a live dealer session, bets will be voided and stakes returned.
- Odds on sports markets are subject to change prior to bet acceptance. The odds displayed at the time of confirmed bet placement will be the odds at which the bet is settled.
- Maximum win limits per single bet may apply to certain markets and game types. Details are available from the Platform's game-specific help sections or by contacting our support team.
10. Intellectual Property
All content on the surewim Platform — including but not limited to text, graphics, logos, icons, images, audio clips, software, and the overall look and feel of the Platform — is the property of surewim or its licensors and is protected by applicable intellectual property laws.
Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not permit:
- Copying, reproducing, distributing, or creating derivative works from any Platform content without prior written consent from surewim;
- Using any Platform content for commercial purposes, including advertising or promotional materials;
- Removing, altering, or obscuring any copyright, trademark, or other proprietary notices on the Platform;
- Reverse engineering, decompiling, or attempting to extract the source code of any software component of the Platform.
11. Responsible Gambling
surewim is committed to promoting responsible gambling and minimising the potential for gambling-related harm among its Players. The following tools and obligations form part of these Terms:
The Platform is strictly for players aged 21 and above. Underage gambling is illegal and unethical. surewim verifies Player age as part of the KYC process and will immediately suspend any Account where there is evidence or reasonable suspicion that the Account holder is under 21 years of age.
Players may set daily, weekly, or monthly deposit limits on their Account at any time via the responsible gambling settings. Once a deposit limit is set, it will take effect immediately. Requests to increase a deposit limit are subject to a 7-day cooling-off period before the increase takes effect.
Players may configure automatic session logout after a specified period of play. This tool is designed to encourage mindful play and prevent extended sessions that can contribute to problem gambling behaviour.
Players may request a temporary account suspension of 24 hours, 7 days, or 30 days. During a cooling-off period, the Player's Account will be inaccessible for gaming and new deposits will not be accepted.
Players who wish to permanently cease gambling activity may request self-exclusion from surewim at any time by contacting our live chat support. Self-exclusion is permanent and irreversible for a minimum period of 12 months. surewim will take all reasonable steps to ensure a self-excluded Player cannot reactivate their Account or create new Accounts during the exclusion period.
Players seeking support for problem gambling are encouraged to contact the following resources (text reference only):
- Talian Kasih 15999 (Malaysia's national welfare helpline)
- GamCare (international responsible gambling support)
For full details on surewim's responsible gambling programme, please visit our Responsible Gambling page.
12. Account Suspension & Closure
surewim reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:
- Breach of any provision of these Terms;
- Reasonable suspicion of fraudulent activity, money laundering, or identity fraud;
- Failure to complete KYC verification within a reasonable time following a request;
- Failure to meet the minimum age requirement of 21 years;
- Provision of false or misleading information at any stage;
- Engagement in any prohibited conduct as described in Section 6 of these Terms;
- Instruction from a regulatory, law enforcement, or financial authority;
- A self-exclusion request from the Account holder.
Where an Account is suspended pending investigation, surewim will endeavour to complete its investigation promptly and notify the Player of the outcome. Where an Account is permanently closed due to confirmed breach of these Terms, surewim reserves the right to withhold and/or forfeit any outstanding balance in accordance with applicable law.
13. Limitation of Liability
To the fullest extent permitted by applicable law, surewim and its officers, directors, employees, licensors, and service providers shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform;
- Any gambling losses incurred on the Platform, whether arising from technical errors, odds miscalculations, or any other cause;
- Any loss or corruption of data, Account information, or transaction history arising from system failures, cybersecurity incidents, or force majeure events;
- Any delay in deposit or withdrawal processing attributable to third-party payment processors, including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, or GrabPay;
- The acts or omissions of any third-party game studio or live dealer operator whose content is accessible through the Platform.
Nothing in these Terms limits surewim's liability for fraud, wilful misconduct, or any other liability that cannot be excluded by applicable law.
14. Amendments to These Terms
surewim reserves the right to amend, modify, or update these Terms at any time. Where changes are material, surewim will use reasonable endeavours to provide advance notice to registered Players via the email address associated with their Account or by posting a prominent notice on the Platform.
The "Last Updated" date at the top of this page reflects the date on which the most recent material revision was made. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must close your Account and cease using the Platform.
15. Governing Law & Disputes
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the jurisdiction in which surewim holds its operating licence, without prejudice to any mandatory consumer protection provisions applicable in the Player's country of residence.
In the event of a dispute, Players are encouraged to contact surewim's customer support team in the first instance. surewim is committed to resolving disputes fairly and promptly. The majority of issues can be resolved via our 24/7 live chat service, which operates in Bahasa Melayu, English, and Mandarin.
Where a dispute cannot be resolved through internal channels, Players may escalate their complaint to the dispute resolution body designated by surewim's licensing authority. Details of the applicable escalation process are available by contacting our support team.
16. Contact Us
If you have any questions regarding these Terms and Conditions, wish to exercise any rights under these Terms, or need to report a potential breach, please contact the surewim support team through any of the following channels:
Available 24/7 via the surewim Platform. Average response time: 3–5 minutes. Live chat is available in Bahasa Melayu, English, and Mandarin. This is the fastest channel for urgent account-related queries.
You may contact our compliance and support team at: [email protected] — please note this email address is for text display purposes. Do not send sensitive account details via unencrypted email.
surewim does not operate a telephone support line. All queries should be directed to live chat for the fastest possible response. Written correspondence should be submitted via email for formal matters including KYC queries and complaints.